Understanding Autodesk CER DmpUserInfo.xml Format

Autodesk CER dmpuserinfo.xml Format Specification

Autodesk Customer Error Reporting (CER)

dmpuserinfo.xml Format Specification
Version: 2.0
Last Updated: December 29, 2025
Dataset: 272 Real CER Files

✓ Validated Against Production Data

This specification is based on actual analysis of 272 Autodesk CER dmpuserinfo.xml files from production environments. All elements, attributes, and data types documented here have been verified to exist in real crash reports. Contact me to send me some of your sample CER files to contribute to this project to detail all CER file attributes for all Autodesk products.

Data Source: Civil 3D, Plant 3D, AutoCAD deployments | Analysis Date: December 29, 2025

📄

Overview

The dmpuserinfo.xml file is the primary data capture file in Autodesk’s Customer Error Reporting (CER) system. This XML document contains comprehensive diagnostic information collected at the time of an application crash or error.

File Location (Typical):

C:\Users\Username\AppData\Local\Autodesk\CER\{IncidentID}\dmpuserinfo.xml

📁 CER Directory Structure

Each crash incident creates a unique directory containing:

  • dmpuserinfo.xml – Diagnostic data (this specification)
  • *.dmp – Memory dump file(s)
  • *.log – Application logs (if available)

Note: The CER folder is hidden by default in Windows Explorer.

Root Structure

<CERInfo ClientSemVersion="6.3.12+20250604.0215fb04.399" ClientVersion="6">
  <ProcessInfo .../>
  <UserInfo .../>
  <OSInfo .../>
  <ProductInformation .../>
  <DeviceInfo .../>
  <DxDiagInfo .../>
  <GraphicsDriverInfo .../>
  <GraphicsInfo .../>
  <OpenGLInfo .../>
  <RuntimeInformation .../>
</CERInfo>
1

CERInfo (Root Element)

The root element containing all CER diagnostic data.

Based on CER dataset

Attributes

Attribute Type Found Description Example Values
ClientSemVersion String 100% CER client semantic version with build info 6.3.12+20250604.0215fb04.399
ClientVersion Integer 100% Major CER client version 6
2

ProcessInfo

Process-level information including memory state at crash time.

Based on CER dataset

Attributes

Attribute Type Found Description Example Values
AvailPageFile Hex String 91% Available page file in hex bytes 4224BA000, 2B5C60000
AvailPhysicalMem Hex String 91% Available physical RAM in hex bytes 2AE8B2000 (≈10.9 GB)
AvailVirtualMem Hex String 91% Available virtual memory in hex bytes 7FEDA571F000
CerMode Integer 99% CER reporting mode 1
ErrNo Integer 18% C runtime error number 2, 9, 22
LastWin32Error Integer 14% Last Win32 API error code 8, 1400, 87, 1816

💡 Memory Conversion

Memory values are stored as hexadecimal strings. To convert to human-readable:

  • 2AE8B2000 hex = 11,537,248,256 bytes = 10.7 GB
  • Use: parseInt('2AE8B2000', 16) / 1073741824 for GB
3

UserInfo

User identification, licensing, and error description information.

Based on CER dataset

Root Attributes

Attribute Type Found Description Example Values
SerialNum String/GUID 100% License serial number or device ID 000-00000000, {GUID}
UserCanBeContacted String 100% Whether user opted in for contact yes, no
ComputerName String 8% Windows computer name LC-11884, DESKTOP-ABC123

Child Elements

Element Found Purpose
<UserName value="" /> 100% User name (typically empty for privacy)
<UserPhone value="" /> 100% User phone (typically empty)
<UserEmail value="..." /> 100% User email address (may be populated)
<UserSubscription> 100% Subscription and machine ID info
<ErrorDescription> 100% User-provided error description
<WorkingDocument> 100% Document/file being worked on at crash

UserSubscription Element

Attribute Type Example
email String user@company.com
macID GUID {26A1AC09-349D-444F-BC57-8F6F08F76C8D}
userId String (typically empty)

🔒 Privacy Note

UserInfo may contain personally identifiable information (PII):

  • Email addresses (found in 272 files)
  • Computer names (found in 23 files)
  • License serial numbers
  • Machine IDs (GUIDs)

Exercise caution when sharing or analyzing CER data externally.

4

OSInfo

Operating system version, build, and architecture information.

Based on CER dataset
Attribute Type Found Description Example Values
Architecture String 100% OS architecture x64, AMD64
BuildNumber Integer 100% Windows build number 22631, 22621, 19045
MajorVersion Integer 100% Windows major version 10
MinorVersion Integer 100% Windows minor version 0
Name String 100% OS product name Windows 10 Pro, Windows 11 Pro
ServicePack String 100% Service pack version (typically empty for Win10/11)

📊 Windows Build Number Guide

  • 22631 – Windows 11 23H2
  • 22621 – Windows 11 22H2
  • 22000 – Windows 11 21H2
  • 19045 – Windows 10 22H2
  • 19044 – Windows 10 21H2
5

ProductInformation

Autodesk product identification and version information.

Based on CER dataset
Attribute Type Found Description Example Values
Branch String 100% Product code branch C3D (Civil 3D)
BuildNum String 100% Internal build number 25.0.94.0, 25.0.145.0
Language String 100% Product UI language code en-US, en-GB, de-DE
LicenseType String 99% License model Commercial, Network, Subscription
MarketVersion String 100% Marketing version (year) 2025, 2024
Name String 100% Product name Civil 3D 2025
VersionString String 100% Full version string N.187.0.0 – 2025
6

DeviceInfo

Hardware device information including CPU, motherboard, and BIOS.

Based on CER dataset
Attribute Type Found Description Example Values
BaseBoardManufacturer String 100% Motherboard manufacturer Dell Inc., Lenovo, HP
BaseBoardProduct String 100% Motherboard model 0TPXF8, 21EN
BiosCaption String 100% BIOS description Default System BIOS
BiosManufacturer String 100% BIOS manufacturer Dell Inc., Lenovo, American Megatrends
BiosVersion String 100% BIOS version string 1.23.0, R2XET77W
ProcessorCaption String 100% CPU model name Intel64 Family 6 Model 154
ProcessorManufacturer String 100% CPU manufacturer GenuineIntel, AuthenticAMD
ProcessorName String 100% CPU marketing name 12th Gen Intel(R) Core(TM) i7-12700
SystemManufacturer String 100% Computer manufacturer Dell Inc., Lenovo, HP
SystemProductName String 100% Computer model Precision 3660 Tower, ThinkStation P360
7

DxDiagInfo

DirectX diagnostic information including display adapters and audio devices.

Based on CER dataset

Display Device Attributes

Attribute Type Description Example Values
CardName String GPU device name NVIDIA RTX A2000, Intel(R) UHD Graphics 630
ChipType String GPU chip identifier NVIDIA GeForce RTX 4000, Intel(R) UHD Graphics
DACType String DAC (Digital-Analog Converter) type Integrated RAMDAC
DedicatedMemory Integer Dedicated VRAM in MB 8192, 4096, 128
DisplayMemory Integer Display memory in MB 16253, 8159
DriverDate Date GPU driver date 2024-11-25, 2024-10-15
DriverDateData Hex Driver date as 64-bit hex 2114E41DB0000
DriverModel String Windows driver model WDDM 3.1, WDDM 2.7
DriverVersion String Driver version string 32.0.15.6094, 31.0.15.5123
Manufacturer String GPU vendor NVIDIA, Intel Corporation
SharedMemory Integer Shared system RAM in MB 8061, 16383

⚠️ Critical for Graphics Crash Analysis

DxDiagInfo contains the most comprehensive GPU information and is essential for analyzing graphics-related crashes. Key fields to examine:

  • DriverDate – Outdated drivers are a common crash cause
  • DedicatedMemory – Low VRAM can cause rendering crashes
  • DriverModel – WDDM version affects DirectX features
  • CardName – Intel integrated GPUs have higher crash rates
8

GraphicsDriverInfo

Detailed GPU driver information for analysis and troubleshooting.

Based on CER dataset
Attribute Type Found Description Example Values
Driver String 100% Driver file name C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_…
DriverDate Date 100% Driver release date 2024-11-25, 2024-10-15
DriverVersion String 100% Full driver version 32.0.15.6094, 31.0.15.5123
InfSection String 100% INF file section identifier Section212, Section002
Name String 100% GPU device name NVIDIA RTX A2000 8GB Laptop GPU
ProviderName String 100% Driver provider NVIDIA, Intel Corporation
9

GraphicsInfo

GPU configuration including DirectX feature levels and adapter details.

Based on CER dataset
Attribute Type Description Example Values
AdapterLUID Hex Adapter Locally Unique Identifier 000000000001FC61
Description String GPU description NVIDIA RTX A2000 8GB Laptop GPU
DedicatedSystemMemory Integer Dedicated system memory in bytes 0
DedicatedVideoMemory Integer Dedicated VRAM in bytes 8585740288 (8 GB)
DeviceId Hex PCI device ID 2860, 27A0
FeatureLevel String DirectX feature level 12_1, 12_0, 11_1
Revision Hex GPU revision A1, 00
SharedSystemMemory Integer Shared system RAM in bytes 17031516160 (≈16 GB)
SubSysId Hex Subsystem ID 21E217AA, 0B241028
VendorId Hex PCI vendor ID 10DE (NVIDIA), 8086 (Intel)

🔍 Vendor ID Reference

  • 10DE – NVIDIA Corporation
  • 8086 – Intel Corporation
  • 1002 – AMD/ATI Technologies
  • 1414 – Microsoft Basic Display Adapter
10

OpenGLInfo

OpenGL capabilities and version information.

Based on CER dataset
Attribute Type Description Example Values
Renderer String OpenGL renderer string NVIDIA RTX 2000 Ada Generation Laptop GPU/PCIe/SSE2
Vendor String OpenGL vendor NVIDIA Corporation, Intel
Version String OpenGL version supported 4.6.0 NVIDIA 581.60, 4.6.0 NVIDIA 573.44

💡 Why OpenGLInfo May Be Missing

OpenGLInfo is only present in 45% of files because:

  • It’s only captured when OpenGL context is initialized
  • Some crashes occur before graphics initialization
  • DirectX-only workflows don’t initialize OpenGL
11

RuntimeInformation

.NET runtime exception information including stack traces and error messages.

Based on CER dataset

Exception Attributes

Attribute Type Description Example Values
type String .NET exception type System.Net.Http.HttpRequestException
message String Exception message An error occurred while sending the request
hresult Hex Windows HRESULT error code 0x80131500

Stack Trace Structure

<StackTrace>
  <Method 
    function="MoveNext()"
    module="FluentHttpClient"
    object="FluentHttpClient.RestRequestBuilder+<SendAsync>d__25"
    offset="0x22C" />
  <!-- Additional stack frames... -->
</StackTrace>

💡 RuntimeInformation Presence

RuntimeInformation appears in only 6% of files because:

  • Most crashes are native code (C/C++) not .NET
  • Only appears when .NET exception is thrown
  • Primarily seen in CER client or plugin crashes
  • Common exception types: HttpRequestException, ConfigurationErrorsException

Parsing Examples

PowerShell – Extract GPU Information

# Load XML
[xml]$cer = Get-Content "dmpuserinfo.xml"

# Extract graphics info
$gpu = @{
    CardName = $cer.CERInfo.DxDiagInfo.DisplayDevices.DisplayDevice.CardName
    DriverVersion = $cer.CERInfo.DxDiagInfo.DisplayDevices.DisplayDevice.DriverVersion
    DriverDate = $cer.CERInfo.DxDiagInfo.DisplayDevices.DisplayDevice.DriverDate
    DedicatedVRAM_MB = $cer.CERInfo.DxDiagInfo.DisplayDevices.DisplayDevice.DedicatedMemory
    ProductName = $cer.CERInfo.ProductInformation.Name
    BuildNumber = $cer.CERInfo.ProductInformation.BuildNum
}

$gpu | Format-Table

PowerShell – Memory Analysis

# Convert hex memory values to GB
function Convert-HexToGB {
    param([string]$hexValue)
    [math]::Round(([Convert]::ToInt64($hexValue, 16)) / 1GB, 2)
}

[xml]$cer = Get-Content "dmpuserinfo.xml"

$memory = @{
    AvailPhysical_GB = Convert-HexToGB $cer.CERInfo.ProcessInfo.AvailPhysicalMem
    AvailVirtual_GB = Convert-HexToGB $cer.CERInfo.ProcessInfo.AvailVirtualMem
}

Write-Host "Available Physical RAM: $($memory.AvailPhysical_GB) GB"

Python – GPU Driver Analysis

import xml.etree.ElementTree as ET
from datetime import datetime

tree = ET.parse('dmpuserinfo.xml')
root = tree.getroot()

# Extract GPU driver info
dxdiag = root.find('.//DxDiagInfo/DisplayDevices/DisplayDevice')

gpu_info = {
    'card_name': dxdiag.get('CardName'),
    'driver_version': dxdiag.get('DriverVersion'),
    'driver_date': dxdiag.get('DriverDate'),
    'vram_mb': int(dxdiag.get('DedicatedMemory'))
}

# Check if driver is older than 6 months
driver_date = datetime.strptime(gpu_info['driver_date'], '%Y-%m-%d')
age_days = (datetime.now() - driver_date).days

if age_days > 180:
    print(f"⚠️ WARNING: GPU driver is {age_days} days old")
else:
    print(f"✓ GPU driver is current ({age_days} days old)")
🔬

Common Analysis Workflows

1. Fleet-Wide GPU Driver Analysis

Goal: Identify outdated GPU drivers across all crash reports

# Analyze all CER files in network directory
$cerFiles = Get-ChildItem -Path "\\network\CERData\*\dmpuserinfo.xml" -Recurse

$results = $cerFiles | ForEach-Object {
    [xml]$xml = Get-Content $_.FullName
    
    $gpu = $xml.CERInfo.DxDiagInfo.DisplayDevices.DisplayDevice
    
    [PSCustomObject]@{
        File = $_.Name
        GPU = $gpu.CardName
        Driver = $gpu.DriverVersion
        DriverDate = [datetime]$gpu.DriverDate
        Product = $xml.CERInfo.ProductInformation.Name
        VRAM_MB = [int]$gpu.DedicatedMemory
    }
}

# Group by GPU and find crashes with old drivers
$results | 
    Where-Object { $_.DriverDate -lt (Get-Date).AddMonths(-6) } |
    Group-Object -Property GPU |
    Sort-Object Count -Descending |
    Format-Table Name, Count

2. Intel Integrated Graphics Crash Pattern

Goal: Correlate crashes with Intel integrated GPUs

$cerFiles = Get-ChildItem -Path "\\network\CERData\*\dmpuserinfo.xml" -Recurse

$intelCrashes = $cerFiles | ForEach-Object {
    [xml]$xml = Get-Content $_.FullName
    $gpu = $xml.CERInfo.GraphicsInfo.Description
    
    if ($gpu -match "Intel") {
        [PSCustomObject]@{
            GPU = $gpu
            VendorID = $xml.CERInfo.GraphicsInfo.VendorId
            Product = $xml.CERInfo.ProductInformation.Name
            BuildNum = $xml.CERInfo.ProductInformation.BuildNum
        }
    }
}

Write-Host "Intel GPU Crashes: $($intelCrashes.Count) of $($cerFiles.Count)"
$intelCrashes | Group-Object GPU | Format-Table Name, Count

3. Low Memory Crash Analysis

Goal: Identify crashes occurring with low available memory

function Convert-HexToGB($hex) {
    [math]::Round(([Convert]::ToInt64($hex, 16)) / 1GB, 2)
}

$lowMemoryCrashes = $cerFiles | ForEach-Object {
    [xml]$xml = Get-Content $_.FullName
    
    $availMem = Convert-HexToGB $xml.CERInfo.ProcessInfo.AvailPhysicalMem
    
    if ($availMem -lt 4) {  # Less than 4GB available
        [PSCustomObject]@{
            File = $_.Name
            AvailMemory_GB = $availMem
            Product = $xml.CERInfo.ProductInformation.Name
            GPU = $xml.CERInfo.DxDiagInfo.DisplayDevices.DisplayDevice.CardName
        }
    }
}

Write-Host "Low Memory Crashes: $($lowMemoryCrashes.Count)"
$lowMemoryCrashes | Format-Table -AutoSize

4. Product Version Distribution

Goal: Understand which product versions are crashing most

$versionStats = $cerFiles | ForEach-Object {
    [xml]$xml = Get-Content $_.FullName
    
    [PSCustomObject]@{
        Product = $xml.CERInfo.ProductInformation.Name
        BuildNum = $xml.CERInfo.ProductInformation.BuildNum
        MarketVersion = $xml.CERInfo.ProductInformation.MarketVersion
    }
}

$versionStats | 
    Group-Object BuildNum |
    Sort-Object Count -Descending |
    Select-Object @{N='BuildNumber';E={$_.Name}}, Count |
    Format-Table

📚 References & Resources

Updated 1/12/2026

The CER file format and data has changed post Civil 3D 2024
https://btl-blog.com/cer-2024-vs-2026-technical-analysis/
Changes Civil 3D 2025+ https://btl-blog.com/cer-2024-vs-2026-technical-analysis/