20+ Years of Design, Technology & More
20+ Years of Design, Technology & More
Last weekend, Shaan attended a live performance by guitarist Zakk Wylde in Bend, reminiscing about his past shows from the nineties. Zakk’s unique style remains impressive as he performs with various projects, including a tribute to Ozzy Osbourne. The energy of the small venue made for an unforgettable night.
Shared stunning drone photos and a hyperlapse capturing a spectacular sunset in Bend Oregon, featuring a remarkable lenticular cloud formation. This natural phenomenon occurs over mountains under specific conditions, glowing vividly at sunset. The night also saw an increase in trick-or-treaters, adding to the atmosphere of Halloween.
Shaan shares insights from my dual experience as an Autodesk customer and product team member. Key lessons include prioritizing must-have features using the Kano Model, ensuring features align with business goals, leveraging data, and understanding customer feedback context. Additionally, fostering a culture of learning and storytelling can drive innovation and customer loyalty.
The user, a long-time Apple customer, faced significant issues with their iPhone trade-in. After upgrading to the 17 Pro Max and returning the 16 Pro Max, Apple claimed it was damaged and worth $0. After extensive phone support, Apple admitted fault and sent a replacement, but the process was frustrating and time-consuming.
I want to take a moment to share something deeply personal and heartbreaking. My daughter Katie and her husband Dylan are preparing to welcome their baby girl, Magnolia, knowing her time here will be tragically short. They’re facing not only…
August 21 has always been a meaningful day for me. In 2003, it was the launch of this blog, Between the Lines. And today, in 2025, it’s also the 4th birthday of my best furry friend, Coho the Silver Labrador.…
Design and construction software isn’t cheap. And it shouldn’t be—when it works, it pays for itself.
But measuring value isn’t always straightforward. You’re not just buying features. You’re investing in time saved, risk avoided, and work that flows smoother between teams.
Here’s how to figure out if your software is actually pulling its weight.
Sweat, Mud, and a Mission: Volunteering in the Peruvian Amazon
When Stefanie and I were invited to join a Be The Change Volunteers (BTCV) project in the Amazon, we didn’t hesitate. It was a chance to do something meaningful, with amazing people, in a place few ever get to experience firsthand. We didn’t sign up for comfort—we signed up for purpose.
What we didn’t expect was how deeply this experience would stay with us: hard manual work under a jungle sky, dolphins and drones, and a classroom that represents more than just four walls. It represents possibility and hope.
The last couple of months have been tough. Stefanie’s daughter had a serious medical emergency. She was in the hospital, went through multiple surgeries, and needed constant IV meds and antibiotics. It was a lot. Stefanie stayed by her side…
I grew up spending summer school vacation in southern California, soaking up the sun and making memories with family and friends. Seeing the recent wildfires tear through those familiar areas breaks my heart. Homes have been destroyed, and entire communities…